Responsible Gaming Policy

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At Pin-Up, we understand that gambling must remain a form of entertainment and should never become a source of financial pressure, emotional distress, or personal harm. Our Responsible Gaming Policy explains the measures, tools, and support options available to help players stay in control of their activity and make informed decisions while using the platform.

We are committed to maintaining a safe and responsible environment for our players. This includes providing access to account limits, temporary breaks, self-exclusion options, information about gambling-related risks, and contacts for professional support organizations. We also take additional steps to protect vulnerable players and prevent underage gambling.

Staying in Control

Gambling should be approached as a leisure activity, not as a way to earn income or solve financial problems. When gambling stops feeling like entertainment and begins to affect your mood, finances, relationships, or daily responsibilities, it may be time to pause and review your behavior.

We encourage every player to regularly assess their gambling habits. If you are unsure whether gambling is having a negative impact on your life, ask yourself the following questions:

1. Have you ever felt that you should reduce the amount of time or money you spend on gambling?
2. Have other people criticized your gambling habits in a way that made you feel annoyed or defensive?
3. Have you ever felt guilty about gambling?
4. Have you experienced regret or remorse after gambling?
5. Have you ever felt the need to gamble again in order to recover from previous losses or steady your emotions?

You may also complete the Gamblers Anonymous self-assessment questionnaire here: https://gamblersanonymous.org/20-questions/

The results can help you understand whether further support may be useful:

• 0 “Yes” answers may indicate a low risk of gambling-related problems.
• 1 “Yes” answer may indicate a moderate risk, where further reflection or assessment may be helpful.
• 2 or more “Yes” answers may indicate a higher risk, and additional evaluation or support is strongly recommended.

These questions are not a medical diagnosis, but they can be a useful starting point for recognizing potentially harmful patterns.

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Protection of Vulnerable Players

Our goal is to provide a safe environment for all users. Some players may be more vulnerable to gambling-related harm, and we take this responsibility seriously.

A vulnerable player may include a person who:

• is under 18 years old;
• feels unable to control their gambling behavior;
• has asked to stop gambling or has previously been restricted from gambling;
• is experiencing serious financial hardship, bankruptcy, or similar difficulties.

If any of these situations apply to you, please contact us at: [email protected].

We may request documents or additional information before taking certain actions, but every request will be handled with care, respect, and confidentiality. We also use monitoring tools to identify signs of potentially harmful gambling behavior and may contact players when we believe additional support or protective measures may be appropriate.

We continuously work to improve the ways we identify and protect players who may be at risk.

Self-Exclusion

Self-exclusion is available for players who want to block their access to gambling for a longer period of time. It is a voluntary option that allows a player to restrict access to their account and prevent participation in gambling activities.

The available self-exclusion periods are:

• 1 year;
• 3 years;
• 5 years;
• 10 years;
• lifetime self-exclusion.

To activate self-exclusion, you can use your account settings or contact us at: [email protected].

Once self-exclusion is activated, your account will be locked for the full duration of the selected period. During this time, you will not be able to access your account, place bets, make deposits, or take part in gambling activities. You will also stop receiving promotional emails and notifications from us.

Self-exclusion cannot be cancelled before the selected period ends. If you choose lifetime self-exclusion, this decision is permanent and cannot be reversed.

If you want to reactivate your account after a temporary self-exclusion period has ended, you must submit a written request. Before reactivation, we will remind you about the responsible gaming tools available and encourage you to complete a self-assessment questionnaire.

Self-exclusion is intended to help players regain control and prevent further gambling-related harm. Choosing this option can be an important step toward protecting your well-being.

Cooling-Off Period

A cooling-off period is a temporary break from gambling. It is designed for players who want time away from betting or casino activity in order to reflect on their habits and make more considered decisions.

During a cooling-off period, you will not be able to place bets or make deposits into your account.

The available cooling-off periods are:

• 24 hours;
• 7 days;
• 1 month;
• 3 months.

You can activate a cooling-off period directly through your account settings. Once activated, the restriction is applied automatically and takes effect immediately. Your account will be temporarily limited, and gambling activity, including deposits and bets, will not be available.

A cooling-off period cannot be ended early. You must wait until the selected period has fully expired. After the period ends, you may continue using your account without submitting an additional request.

This tool is intended to provide time to pause, reflect, and decide whether gambling still remains a controlled form of entertainment.

Deposit Limits

Setting deposit limits is one of the most practical ways to manage gambling activity. Deposit limits help you decide in advance how much money you are prepared to spend and reduce the risk of exceeding your personal budget.

You can set daily, weekly, or monthly deposit limits in your account. These limits allow you to control the amount you deposit over a chosen period.

If you lower your deposit limit, the change will take effect immediately. If you increase your deposit limit, the updated limit will only be applied after a 24-hour waiting period. This waiting period is intended to give you time to consider whether the increase is appropriate and affordable.

We encourage players to set limits before gambling and to choose amounts that fit their personal financial situation.

Gambling Addiction Support

If gambling is causing stress, financial problems, relationship difficulties, or loss of control, support is available. Several organizations provide confidential advice, treatment, and practical guidance for people affected by gambling-related harm.

GambleAware offers confidential information, advice, and support for individuals who may be struggling with gambling addiction. Its work focuses on reducing gambling-related harm through education, prevention, treatment, and support services.

GamCare provides counselling, advice, and practical help related to the social impact of gambling. The GamCare website is available at www.gamcare.org.uk. Its confidential helpline can be reached at 0845 6000 133. Players outside the United Kingdom can contact GamCare for information about international support organizations.

Gamblers Anonymous is an international fellowship that uses a 12-step program to support people who want to stop compulsive gambling. Meetings are available in different countries, and members provide mutual support based on shared experience.

Gambling Therapy provides support and counselling for people affected by gambling. Its professionals are available in Great Britain and internationally. More information can be found at www.gamblingtherapy.org.

If you believe gambling is harming you or someone close to you, we encourage you to seek help as early as possible.

Age Restrictions and Internet Access

Our services are strictly prohibited for individuals under the legal gambling age. Anyone under the age of 18 is not permitted to register, access, or use gambling services on the platform.

We reserve the right to request proof of age from any registered user at any time. If age verification is required, the player’s account may be temporarily suspended until the necessary documents are provided. If it is confirmed that a user has violated the age restriction policy, the account may be frozen and winnings may be forfeited.

To support compliance with age restrictions, we apply the following measures:

• players are informed during registration that the platform is not available to underage individuals;
• users must provide information confirming their date of birth and legal age;
• documentation verifying age may be requested;
• marketing and promotional materials are directed only at people of legal gambling age;
• attempts to involve underage users are not permitted and contradict this policy.

If an underage person is found using the site, winnings will be forfeited, funds may be frozen, deposits made by a minor may be returned, and relevant authorities or institutions may be informed where appropriate.

Parents and guardians may also use filtering software to prevent access to gambling websites. This may be especially useful if you share a device with children, family members, or people who have requested exclusion from gambling sites.

Examples of filtering tools include:

• Net Nanny — www.netnanny.com
• CyberPatrol — www.cyberpatrol.com
• GamBlock — www.gamblock.com

These tools can help restrict access to gambling-related websites and support a safer online environment.

Helpful Responsible Gambling Tips

Before gambling, we recommend following practical steps that can help keep gambling under control.

Set a deposit limit before you start. Decide how much you can afford to spend based on your personal financial situation. Gambling should only involve money set aside for leisure and entertainment.

Do not try to recover losses at any cost. Chasing losses can lead to risky decisions and increased financial pressure. Gambling should not be treated as a way to earn money or solve financial difficulties.

Set a time limit and respect it. Decide in advance how long you want to play and take care not to let gambling replace other hobbies, responsibilities, or social activities.

Avoid gambling when you are stressed, depressed, upset, under pressure, or unable to concentrate. It is also important not to gamble while under the influence of alcohol, drugs, or medication.

Take regular breaks. If you feel tired, distracted, frustrated, or unable to focus, stop playing and give yourself time away from gambling.

Use only one account. Having a single account makes it easier to monitor how much time and money you spend. Creating multiple accounts can make responsible gambling more difficult.

Information and Contact

If you need help with responsible gaming tools, account restrictions, self-exclusion, cooling-off, or other related matters, our Support team is available by email at no additional cost.

You can contact us at: [email protected].

We will not share your personal information with others without your consent, except where required by applicable rules, procedures, or legal obligations. Our aim is to assist players respectfully and provide support when gambling no longer feels safe, controlled, or enjoyable.